Say No To Fuel Card Fraud

FraudGuard gives fleet managers protection against financial risk and fraudulent fuel card activity. A lost or stolen fuel card has the potential to cause real financial damage to your business. The Fuel Store customers protected with FraudGuard have peace of mind built into their fuel card solutions. Simply notify our team if your card is lost or stolen, and we will do the rest, including covering the cost of any fraudulent fuel card transactions.

Is Fuel Fraud A Problem?

Fuel fraud is an increasingly common form of fraud, and one that can be incredibly costly for companies. During July-September 2023, the DVLA received over 39,000 requests for information on drivers thought to be guilty of fuel theft – 77% more than 2022. Fraud Guard is your protection against these threats.

Opt In

Contact our team to ensure you're protected by FraudGuard.

Raise Alarm

If you suspect there's been fraudulent activity on your cards, contact your account manager straight away.

Put Your Cards On Stop

Fuel cards are placed on stop immediately to prevent any further transactions.

Investigation

We carry out a thorough investigation and collect supporting evidence.

Outcome

After the investigation we provide a report along with the outcome.

Settlement

If your claim is successful, a credit note will be issued on your account. If we've already received payment for the fraudulent activity, a refund will be issues within 30 days of the settlement.

All Your Fraud Guard Questions Answered

What counts as fuel fraud?

Fuel fraud can have devastating consequences on fleets, especially for businesses that are already struggling with the high cost of fuel. The term fuel card fraud usually refers to when drivers use their fuel card in a way that is not authorised. This includes filling a personal vehicle, draining the tank and refilling it, filling up a fuel canister, or simply misrecording mileage. Fuel card fraud can also be committed using lost and stolen cards.

Is fuel card fraud a threat to my business?

According to the“Fraud Matters” report by Shell, around 65% of fleet managers of company cars view fuel-related theft as a big problem for their firm. Data from the DVLA supports this concern. During July-September 2023, the DVLA received over 39,000 requests for information on drivers thought to be guilty of fuel theft - 77% more than 2022.

How can I protect my business against fuel fraud?

Our customer portal offers fleet managers the ability to monitor fuel transactions by date, driver, location and fuel spend. Regularly accessing this data is a great first step to identifying unusual trends that could indicate card fraud. The information in the customer portal can allow fleet managers to raise the alarm, and the FraudGuard team will investigate and reimburse the cost of any fraudulent transitions. The portal also facilities simple card administration tasks such as cancelling cards when drivers have left the business.

Can I take out insurance against fuel fraud?

Fraud Guard is your insurance policy against fuel card fraud. Fleet managers simply flag anything they think is suspicious, or report lost and stolen cards, and our team will step in, carry out an investigation, and reimburse any costs incurred by the fraudulent activity.

Do I need a fuel card from The Fuel Store to get FraudGuard?

Fraud Guard is only available to our fuel card customers. If you haven’t yet got a fuel card, please look at our range of solutions, for businesses of all sizes.

What are the signs of fuel fraud?

When monitoring possible fuel fraud, it pays to keep an eye out for unusual fueling patterns. These might include frequent fuel purchases within a short period, transactions taking place at unusual hours, or multiple transactions in different locations. Excessive fuel consumption, fuel consumption higher than the fuel tank capacity. or a sudden increase in fuel expenses could also inculcate that the card is being used for a non-fleet-vehicle. Transactions involving unusually high amounts of fuel, or odometer readings that do not align with the amount of fuel purchased, can also be a red flag.

Is FraudGuard automatically included with my Fuel Card package?

FraudGuard is an add-on service. While it isn’t included with your fuel card as standard, adding it to your package is as simple as giving our team a call. If you want added protection from fraud, let the team know and we will provide a no-obligation quote for the service.

Optimise Your Fleet Management

Discover further solutions to help streamline operations, improve fuel efficiency, and provide valuable insights, empowering your business to stay ahead. Explore more of our services and see how we can help drive your fleet’s success.

Included With Fuel Cards Included With Fuel Cards

Customer Portal

Complete control of your fuel card account and driver transactions, online, 24/7.
Paid Add-on Paid Add-on

Fuel AI

Optimise your fleet management and reduce fuel spend by 5%-9%, with data driven insights.
Paid Add-on Paid Add-on

The Clean Air Partnership

Focused on sustainability? Offset your carbon footprint through our Clean Air Partnership.

Don’t Lose Out To Fuel Fraud

Worried about the potential impact of fuel fraud? Simply fill out the form, and our team will be in touch to chat about how we can help safeguard your business from the threat of fraud.